Minimo Loyalty: a stamp card on your customer's phone

Try it free first

Minimo’s Free plan has no time limit. You can set up your loyalty card, hand it out and use it with real customers before paying anything. Please make sure Minimo is right for you before you upgrade.

Refunds are handled by Paddle

Our payments are processed by Paddle.com Market Ltd, our merchant of record. Paddle sells you the subscription, and Paddle handles refunds under its own refund policy: paddle.com/legal/refund-policy. Our policy follows Paddle’s, so there’s one set of rules:

Within 14 days of a charge, you can ask Paddle for a refund. Paddle decides each request under its policy. This applies to the first payment and to each renewal.
Consumer rights always apply. If you’re a consumer in the EU, EEA, UK or Switzerland you have a 14-day right to withdraw, unless you started using the paid features in that time. Other countries have their own periods, listed in Paddle’s policy. Where the law or Paddle’s policy gives you more than this page does, you get the more generous one.
Something broken? If a technical problem on our side stops you using what you paid for, tell us. Paddle refunds where there’s a real product defect, and we’ll back the request.
After 14 days, charges are not refundable, including unused time after you cancel.
Refunds are not given where there’s evidence of fraud or refund abuse, for example paying, issuing hundreds of cards, then asking for the money back.

How to ask

Go to paddle.net, find your order (the order number is on your Paddle receipt) and choose Request refund, or use the support link in the receipt.
Or email us at support@minimotools.com with the order number and we’ll pass it to Paddle.

Refunds go back to the payment method you used, usually within 5 to 10 business days.

Cancel any time

You can cancel from your dashboard whenever you like. You won’t be charged again, and your paid plan keeps working until the end of the period you’ve paid for. After that your account drops to the Free plan: cards already issued keep working, and paid-only features switch off.

To avoid an unwanted renewal, cancel before your renewal date. The date is shown in your dashboard and on every Paddle receipt.

Something wrong with a charge?

If you were charged twice, charged after cancelling, or don’t recognise a charge, email support@minimotools.com with the order number. We’ll sort it out. Please contact us or Paddle before opening a dispute with your bank; disputes take much longer for everyone.

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